Workshop: MX2016 – Practical Empathy – Indi Young

If you’re managing and leading the delivery of great experiences, this is your community. We will speak frankly about design, organizations, and leadership. Together we will gain the new insights, inspiration, and fortitude necessary to produce tomorrow’s great human experiences.

We will cover:

  • Warning signs when you need to spend time developing empathy
  •  Listening to customers, stakeholders, and peers to get at a deeper level
  • TBD (either learning to find patterns, or exploring a real data set for insights)
  • Ways to practice and adapt this mindset to your own work