The ability to see the world through the eyes of others can help companies develop new products
Empathy is the ability to see the world through someone else’s eyes. It’s far more than just being a nice person. If properly developed, empathy can give you and your company a distinct competitive edge. Negotiating a contract, dealing with workplace conflicts, coming up with a marketing campaign, or dreaming up the next must-have consumer gadget all require the ability to see the world through eyes that aren’t your own.
Sadly, managers and human resource departments too often neglect the interpersonal skills that are so essential to achieving results.