What Does Empathy Cost?

By Jackie Acho, Eva Basilion, and Monica Tanase-Coles


Dear CEO of a Large Organization,

We know you worry about cost.  It’s your job and something you instill in everyone throughout your organization.  It’s good and right that you do, because you can’t be financially sustainable otherwise.  So, when we talk about empathy, we hear you asking, “But what does it cost?  I’m tapped out.  My budget it set, and there is no room for additional spending.”  And we know that you are also wary of people selling you the next big thing to help you lead your company – a technology tool, a team of outsiders, advice that never seems to end.  You must protect your organization from investments that don’t have a return.

So, let’s talk about cost.