People who are empathetic show a greater capacity for leadership, forgiveness, learning and a host of other beneficial qualities.   Empathy is the ability to put yourself into someone else’s shoes — to understand them, to feel their pain, to take…

The greatest thing we can do and offer is to be great listeners and have to have empathy for your culture to understand what is the truth.” — John Jay, global executive creative director at W+K   One of the most important skills of a d…

The latest narrative on the gun issue is that the prospects for meaningful legislation are slipping away as the tragedy of Newtown fades from our ridiculously short memories and members of Congress feel little of the public pressure required for them t…

Do you need to think about empathy when you design? (The answer is yes.) It may seem like a pretty common sense answer, but too often we get caught up in the design and message and not the user.Who are you creating the design for? How will they connect…