Views on Listening: empathy

Shirley Wardell is a Leadership Foundation associate, and she works on the Research Team and Future Leader’s programmes. This is the third in a series of blog posts on listening,..

The participants on our Research Team Leadership courses tell us that when someone listens to them really well they feel the listener’s empathy. describesempathy as: ‘intellectual identification with, or vicarious feelings thoughts or attitudes of another.’ We allow another person to affect us, and that way we are in a relationship.


Empathy is the basic building block

of healthy relationships – leaders need

healthy working relationships.