Three Ways Leaders Can Listen with More Empathy – HBR

Study after study has shown that listening is critical to leadership effectiveness. So, why are so few leaders good at it?…

Instead, leaders need to start by really caring about what other people have to say about an issue.  Research also shows that active listening, combined with empathy or trying to understand others’ perspectives and points of view is the most effective form of listening. 

Henry Ford once said that if there is any great secret of success in life, it lies in the ability to put oneself in another person’s place and to see things from his or her point of view -as well as from one’s own.

Research has linked several notable behavior sets with empathic listening.