The Role of Empathy in Florida Workers’ Compensation MediationWCI360 – Workers’ Compensation Institute

The workers’ compensation mediation allows the parties to be empathic with one another.

At mediation, the employer/carrier may make a decision to accept a claim, provide a requested benefit or benefits, or offer to settle the claim in its entirety, based primarily on an assessment of the obligation pursuant to law, the risks associated with the claim, and in the interest of doing what is right. There are, however, other cognitive processes at play.  

 

The workers’ compensation mediation allows the parties to be empathic with one another. The Oxford American Dictionary defines empathy as “the ability to identify oneself mentally with a person or thing and so understand his feelings or its meaning.” Oxford American Dictionary ( 1986).

 

Empathy can further be understood as “effective” empathy and “cognitive” empathy. [RSA Animate, The Power of Outrospection, Roman Krznovic (YouTube).]

By K.A. DAY