Most companies have corporate values. These are principles that guide the behaviour of employees. They spell out the dos and don’ts for employees and how they should behave internally and with external stakeholders such as customers, vendors and others in the community.
Globally, many companies are making an effort to embed a values-driven culture. They are spending a lot of money to make employees adopt these values so that it becomes a part of the organizational DNA.
While it’s true that corporate values are determined by the organizational aspiration, the context in which it operates and what the leaders feel very strongly about, I believe that there’s one value that every single CEO should adopt. This value is very relevant and has universal application across contexts.
I believe that empathy is at the centre of everything that gets done in a company.