OVERWHELMINGLY, EMPATHY TOPS THE LIST AS THE MOST CRITICAL DRIVER OF OVERALL PERFORMANCE.
Two things emerged from this analysis. One was the number of participants who were effective in certain skills. For example, 77% were effective at opening a conversation, but half were good at encouraging involvement, and only 40% were assessed as being able to listen and respond with empathy. Worse, just 33% were accomplished at maintaining or enhancing esteem.
Unfortunately, the empathy quotient (EQ) has a major impact on success, the researchers say. “Overwhelmingly, empathy tops the list as the most critical driver of overall performance.”