2. PERSPECTIVE-TAKING ISN’T TOUCHY-FEELY.
Perspective-taking sounds a lot like empathy, but the two qualities are siblings, not identical twins. Empathy — the ability to understand another’s emotional state — is an essential human quality. But research has shown that, in commercial settings such as negotiations, understanding the other side’s thoughts and interests, not simply their emotions and feelings, can be more effective in forging a deal.
So if you’re in a high-stakes leadership situation, definitely be emotionally intelligent. But use your head as much as your heart.
3. DON’T FORGET MIMICRY. Mimicking others’ posture, gesture, and expressions sounds like the sleazy tactics of a used car salesman….
By Daniel H. Pink,
