Michael Nicholas, PhD wrote a book entitled The Lost Art of Listening which explores this topic in great detail. As you might guess the book is focused on our need for others to actually listen and what happens when this need isn’t met. One of my favorite quotes from this book is, “The essence of good listening is empathy, which can be achieved only by suspending our preoccupation with ourselves and entering into the experience of the other person”. This impacted me because we often believe that we can multi-task and “listen” to others, me included, when in actuality we cannot. We may be able to physically check facebook while changing the laundry and carrying on a conversation with our spouse about their day.