The Empathy and the Irony: Plastic Disc to Teach Empathy to Doctors

Training on empathy is helping doctors build trust with patients, at a big savings over live training.


When one of my duties was handling complaints about clinicians in our managed care network, I got the most complaints about psychiatrists. Sorry, docs, but it wasn’t because they thought you were projecting thoughts into their toasters. The biggest piece of the pie was problems with appropriate communication. These tended to boil down to neglect of what most folks would consider to be the basic stuff of humanity.


By Robert A. Yourell