A new business paradigm, in which management aims to to foster a better world, is rapidly taking hold.
McGrath posits that there have been three thematic ages of management since the industrial revolution: execution, expertise, and now, empathy.
She says, “If organizations existed in the execution era to create scale and in the expertise era to provide advanced services, today many are looking to organizations to create complete and meaningful experience. I would argue that management has entered a new era of empathy.”
BY TIM ASKEW
