Posted by steve.perry
WDHB requested that we speak to ThyssenKrupp on the subjects of customer-centricity and customer empathy, and that we craft a customer empathy workshop exercise.
Leveraging empathy, design, and technology to improve customer experiences are concepts we have advocated for many years at Macquarium, and we happily offered to:
Explain the Value of Customer Empathy
- Illustrate Key Techniques for Gaining Customer Empathy
- Immerse ThyssenKrupp Executives in an Empathy-Generating Exercise
- Show How Empathy-based Techniques Are Applied in Practice