The Benefits of Good Emotional Hygiene

In my model there are four parts: self-awareness, self-management, empathy, and social skills. When it comes to ethics, the critical action involves empathy. There are three kinds, and which ones you develop make all the difference.

Cognitive empathy lets you understand how the other person thinks – their mental models for perceiving the world, the language they use. This lets you communicate effectively with them – but it’s also the kind of empathy that a con man or sociopath uses to manipulate others to their own selfish ends.

The second variety, emotional empathy, lets you feel with the other person

Daniel Goleman  

A Force for Good