Bringing the nature/nurture debate to health IT, author Jennifer Thew shows how technology can actually teach empathy to caregivers.
How does technology affect empathy in health care?
I think many people feel that soft skills like empathy are incompatible with data driven, hardwired technology. Healthcare workers are often the first ones to mention this. On one of my many hospital admissions during my complicated pregnancy, a nurse was entering my prenatal history into the computer. Midway she stopped and said, “I’m sorry. These computers make me feel like patients are just here so I can get data to put into the computer to make it run.”