Tech Transformation: Perspective and Empathy

Dan Pink writes:

“Social scientists often view perspective-taking and empathy as fraternal twins – closely related, but not identical.  Perspective-taking is a cognitive capacity; it’s mostly about thinking.

 Empathy is an emotional response; it’s mostly about feeling.  Both are crucial … Perspective-taking seems to enable the proper calibration between two poles, allowing us to adjust and attune ourselves in ways that leaves both sides better off.  Empathy can help build enduring relationships and defuse conflicts. “

by Maggie Hos-McGrane