There is a delicate balance to strike between empathy and effectiveness in interpersonal communication.
Interpersonal communication — you know, talking with others — can be a tough nut to crack sometimes. Whether it be between family, colleagues or just plain socially, there is a delicate balance to strike between empathy and effectiveness.
Empathy begins with listening, of course, so it’s no wonder that many of us prefer talking! It extends to finding the right way to “connect back” with what a person said, especially if you disagree or are even offended.
By LISA A. MILES