Six Hats – Empathy or Thinking?

“Empathy is what we use to feel what others are feeling, and understand what matters to them. Here are some examples:


Collaboration: Without empathy, collaboration is just a collection of people arguing their point of view

Dialog: without empathy, conversations are just organised turn taking (Jeez, are they ever going to finish…I have something to say)

Conflict: without empathy, conflicts cannot be truly resolved…and are instead a series of cease fires

Creative Thinking: without empathy, our creative thinking is limited by our own experience and perspective

How to Develop Empathy…”


by Brendan Coram