Showing Empathy Impacts Practices on Multiple Levels

It was decades ago—1976 to be exact—when Elton John released his hit song “Sorry Seems to be the Hardest Word.” It was true then, and it still rings true today.
 
But if physicians want to take a positive step toward improving patient satisfaction, avoiding medical malpractice, and positively impacting their practice’s bottom line, they don’t have to go so far as to say, “I’m sorry.” All they have to do is show empathy.

However, that’s easier said than done…

Assessing the Problem … 

Learning to Listen…

Bottom Line Impact…  


by Ed Rabinowitz