It’s providing a good customer experience. And the key to a good customer experience is demonstrating how your company empathizes with customer needs, wants and desires.
How exactly do you empathize with customers, particularly during interactions such as phone calls, emails and chats that can easily become routine and impersonal?
First, let’s step back and define exactly what we mean by customer experience (sometimes abbreviated as CX).
Studies suggest that all of these skills can be taught or encouraged. For example, discussing the emotional content of stories has been shown to increase empathy in school-age children, as does getting children to practice imagining how other…
The fear that the growing popularity of online computer games, Skype and email is destroying the ability of people to develop essential interpersonal skills is unfounded, according to a study by a team of US-based academics.Their research focused on wh…
A new study suggests that self-compassion improves mood, largely by helping us avoid negative rumination.What is the solution?We focused on nurturing self-compassion, which means becoming mindfully aware of the pain one feels when experiencing moments …
Barack Obama. ” I think the theme that stitched our conversation together was a belief that in politics and in life the quality of empathy, the ability to stand in somebody else’s shoes and to care for someone even if they don’t look like you or t…
