Learn seven ways to improve your empathy and deliver outstanding customer service in the process.
One of the four traits of the customer service masters is empathy. Empathy is the ability to put yourself in the other person’s position, to feel and understand what they’re experiencing. Empathy, combined with technical ability, is a powerful formula for success at work.
I’ve created a companion video for this blog post:
Young male gamers who strongly identify with male characters in sexist, violent video games show less empathy than others toward female violence victims, a new study found. …But males who really identified with their characters in the sexist, vi…
Empathic impairment is one of the hallmarks of psychopathy, a personality dimension associated with poverty in affective reactions, lack of attachment to others, and a callous disregard for the feelings, rights, and welfare of others.Neuroscience resea…
Amnesty’s poll for International Children’s Book Day reveals half of parents think reading a book is the best way to develop empathy – but do you agree with the books they chose? Have you ever read a book which has made you step …
I find that the deeper I delve into the wellspring of empathy for others who have it worse than I do – the more I focus on awareness, compassion, and empathy for others who endure far worse pain and lifelong abuse and suffering in this very same …
