Seven Ways to Improve Your Empathy – Don R. Crawley

Learn seven ways to improve your empathy and deliver outstanding customer service in the process.

One of the four traits of the customer service masters is empathy. Empathy is the ability to put yourself in the other person’s position, to feel and understand what they’re experiencing. Empathy, combined with technical ability, is a powerful formula for success at work.

I’ve created a companion video for this blog post: