Saying that he was “horrified” by a New York Times article recounting callous behavior on the part of Amazon executives, company founder Jeff Bezos warned today that any employees found lacking in empathy would be instantly purged.In an e-m…

Whether it’s transplanting an organ or saving a premature baby, doctors can do things that would have been considered miracles 100 years ago. But while medical science has evolved, the need for doctors to be caring and compassionate hasn’t changed…

Four Ingredients that Move Students from Apathy to Empathy:1. Margin..A number of neuro-scientific experiments have been conducted, where brains were scanned to study how empathy emerges. Neuroscientists, like Dr. Thomas Lewis of UCSF, remind us that e…

Being empathetic to your customers‘ frustrations and pain points can reveal gaps in the market. The ability to put ourselves in our customers‘ shoes is key to recognizing, sharing and experiencing their emotions. Being empathetic to y…