So, one of the major points from the panel, and something I generally like to do but haven’t recently, is: GET OUT AND TALK TO YOUR USERS!The panelists, Jenn Anderson (Intuit), Beth Lingard (AnswerLab), Nancy Dickens…

The Empathy Toy is a puzzle….But not the kind you can solve alone – or the kind with one right answer.The game is simple. The pieces are low-tech. There are no intricacies to blame or cause confusion. The only unpredictable factor is you and th…

Vatic Note: In order to truly understand this below, you first have to fully understand the definition of “empathy”. Its critical to the concept and thus I decided to give you that definition both technically and practically. I am going to …

My previous empathy post is the second most popular post behind the “Secrets about Women and Sex” post. One outcome of the empathy post was my recent interview with Edwin Rutsch via his site, Center for Building a Culture of Empathy.The int…