Business executives, in a recent survey, rated empathy and intellectual curiosity as among the five most important skills for success in a digitized and global economy, in which many of our business partners are never in our physical presence. In order to serve the needs of clients and colleagues around the world, we must be adept at understanding their feelings, thoughts, and points of view.
Empathy is the sine qua none of the social and emotional intelligence that successful business leaders deploy in complex roles and interactions with people of diverse personalities and cultural backgrounds.
