This heralds a new era in the development of sociable artificial intelligence (AI). But it raises the inevitable question as to whether AI is ever likely to be able to understand and respond to the experiences of humans in a genuine manner, i.e. have empathy.
In their shoes
In order to answer this question, it is important to consider how humans experience empathy. In general, there seem to be two kinds. The first is “cognitive” empathy, or the ability to judge what another person might be thinking, or to see things from their point of view.