What makes a great product? What makes a great business? And how can your work follow the path of the most successful predecessors in this arena? The answer begins with empathy.
This lecture will explore the role of empathy in design and how to build communications tools and businesses that strive to put the customer’s experience at the forefront of their vision.
Forest Hills Middle School students Justin Hammonds and Nasir Smith try their hand at tying neckties while wearing glasses that obscure their vision and headphones providing a din of distraction. The exercise was meant to simulate symptoms of dementia …
Communication is one of the most important areas of your life. It is important to have the ability to communicate with compassion. Compassionate communication shows a genuine desire to understand, and get to know, the other person. It is the rock upon …
It was a huge privilege and pleasure to give one of The School of Life’s Sunday Sermons at London’s historic Conway Hall recently. Last time I’d been there was to discuss the power of vulnerability with emotions researcher Bren&e…
Empathy, alone stands apart from the continuous traffic between good and evil proceeding within us.” Eric HofferThe problem with mass movements is that they often breed a near religious devotion and fervor in their leaders and followers. The…
