We recently hosted a webinar with Indi Young, author, UX consultant, and founding partner at Adaptive Path. Check out the video to hear what Indi had to say about empathy, or read the full transcript of the session below!
Indi: Great! Thank you, Martha. That was a great intro. Hi everybody, presumably you’ve already found the little door in your brain that lets new things in, and you’ve opened it, because we’re going to talk about empathy. Yeah, empathy. That word means a lot of things to a lot of people, and quite frequently it gets associated with little hearts, hearts everywhere. I even see them when other people try to talk about empathy in relationship to the book that I just finished writing.