Patient Experience Summit emphasizes empathy and engagement by caregivers

So when someone at the second day of the Patient Experience Summit asked Cleveland Clinic CEO Toby Cosgrove where in his institution he’s found the greatest resistance to creating empathically engaged connections with patients, he gave a quick and candid answer.


“The docs,” he said. “The biggest problem is the docs.”….


It was all part of a theme conveyed by many at yesterday’s gathering, the third annual Patient Experience Summit, which focused on empathy and innovation in patient care…


“Entering a patient’s room with a positive attitude, a caregiver can choose to be present with patients, and connect with them,” Lyons said. “Patients are people: interesting, complicated, wonderful people.
“Listen to them.”


By Evelyn Theiss