Three decades after the publication of Arlie Russell Hochschild’s The Managed Heart, the processes of commodification of emotion she wrote about now reach into all areas of labor processes, extending even to private life and intimate relationships.
The contributors to this volume take up her concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management. Aside from the powers and interests that force these developments, these essays argue, there are also productive uses and active resistances to them.
Getting There: From Impediments to Pathways to Empathy
Gertraud Koch and Stefanie Everke Buchanan
Foundations Empathy Maps
Arlie Russell Hochschild
Family and Work Life
Caring for Young and Old: The Care-giving Bind in Late-forming Families
Channeling Time and Energy into Work and Home: The Rationales of Americans and Norwegians