A recent article by Gizmodo journalist Sam Biddle pointed out the emphasis on empathy in the training of Apple’s Genius staff. Whilst we can look at the sales of the most successful company in the world and point to the fact that empathy-training works…

The Los Angeles Police Department received the go-ahead Tuesday to launch an experimental mediation program that would bring officers face-to-face with people who have accused them of racial profiling.The three-year pilot program, unanimously…

An unsettling classroom experience near the start of his second year in the Stanford Graduate School of Business MBA Program caused a personal crisis for Shirzad Chamine and led him to the work he’s doing more than a quarter century later. The 19…

The prototypical leader is a hero: gives the rousing speech, inspires the troops, and shows up at the last minute to save the day. At least that’s how leaders are portrayed. but that’s not at all what Google discovered as their most important qualities…