Nicole Chen and Vinitha Watson: On Empathy and the Medical Student Resident Experience


The Power of Design ThinkingDesign thinking is a process that employs “creativity grounded in user insight, empathy, visual storytelling, prototyping, and innovation,” as Chen describes it. “It is powerful because it’s a specific, actionable approach that can help solve complex, ambiguous problems in creative ways.” Watson adds: “It’s grounded in observation and ethnography, and centered on human needs.”

The process of working with Johns Hopkins began with empathy, inspired by Watson’s personal experience. “The School of Medicine had originally approached me about designing a humanitarian and ethics-based program to more deeply educate their doctors about patient care.