NHS culture: how can the ’empathy gap’ be bridged?

by Jill Maben

Schwartz rounds have been cited as a tool that health and care providers can use to support compassionate care, writes Jill Maben

As a student nurse I was told to keep my distance and not get too involved with patients. I am sure this was meant to be helpful, yet as a strategy it failed spectacularly. Within two years of qualifying as a nurse I had left the profession, I thought permanently.

I hope that my research will contribute to a culture change, which is not only more empathetic to patients, but also to the staff who care for them.