Empathy’s a good thing, but it can easily be misapplied. Dave Algoso presents his framework for efficiency in empathy.
Progress requires action. Action in any form—political, commercial, charitable, religious, etc.—requires crossing the divisions that exist in the world. Crossing divisions requires trust. Trust requires empathy.
Therefore: Progress requires empathy.
Roughly, that’s the thinking behind the use of empathy as an analytical category and practical instrument in the social impact space. Empathy appears in a variety of ways: fundraisers use it to unlock donations; designers build it with end-users; advocates leverage it to spur political action. In all cases, it aims to create a connection between individuals across some kind of divide. – See more at: http://www.whydev.org/multidimensional-empathy-a-half-serious-analytical-framework/#sthash.gBlBoyp0.dpuf