May 20-21, 2012 – Patient Experience: Empathy & Innovation Summit: Cleveland Clinic

The 3rd Annual Patient Experience: Empathy and Innovation Summit

Patient experience has emerged as a dynamic issue for healthcare CEOs, physicians, and industry leaders. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.

 

The Essence of Compassionate Care: The Skilled Use of Empathy