Lynne Cameron is Professor of Applied Linguistics at the Open University. Her research is in what stops us connecting, and how to help empathy happen.
Author: Metaphor and Reconciliation: The Discourse Dynamics of Empathy in Post-Conflict Conversations.
Empathy is moving into the experience of another. The opposite of empathy is being at a distance and there being blocks in the way. The best way to create empathy may be to just remove the blocks and let natural empathy happen.