Here’s an interview I did with Lorraine, she has a lot of hands on experience with empathy and conflict resolution. She’s also a wonderful storyteller.
Lorraine Segal & Edwin Rutsch: Dialogs on How to Build a Culture of Empathy
Sonoma State University – Assistant Professor. Teaches conflict resolution classes through extended education. A conflict coach, trainer, and mediator specializing in transforming communication and conflict for parents, teens, and others.