Leaders Need This Skill To Ask The Right Questions

by John Converse Townsend 

Empathy—that seven-letter word seems to be everywhere these days. It’s all over the pages of the Washington Post, it’s being “engineered” at developer boot camps, and it’s even coming out of the mouth of the President of the United States (not for the first time).

Barack Obama, reflecting on recent conflicts and crises and tragedies, asked “that we choose empathy over indifference, and that our empathy leads to action.”

Why is empathy garnering the attention of leaders and the business world? It turns out that empathy is a powerful motivator, but is often underutilized.