Some organizations, such as the Cleveland Clinic, which sponsored the Patient Experience: Empathy and Innovation Summit for the past five years, push the motto that providers must offer not only excellent clinical and physical experiences, bu…

Research Contrasting Self-Esteem and Self-Compassion   According to a series of studies, self-compassionate people show greater personal initiative in making necessary changes in their lives, including career changes. Unlike people whose primary m…

Studies are showing a correlation between the size of the prefrontal cortex, which developed in simians and humans and is responsible for social skills, and the level of empathy…  The reality we experience and the messages we embrace and di…

My gut tells me that while we can try, pure empathy is unlikely, in design and in management. So, we came up with a modification: Problempathy™. Where empathy is about putting yourself in the user’s shoes, Problempathy™…