Why empathy is import at home and work and how to be better at it.

According to emotional intelligence author, Daniel Goleman, empathy is defined as

(1) understanding the emotional makeup of people and

(2) treating people according to their emotional reactions. 

Goleman and other emotional intelligence and workplace competency researchers have consistently identified empathy as a core component of emotional intelligence and a powerful predictor of success in many professions. Empathy helps us to develop deep levels of rapport and trust.

Having poor empathy skills can lead to serious consequences. It can lead to conflict born of misunderstanding. Without it we can feel lonely within a relationship. Lack of empathy can cause companies to make catastrophic blunders that alienate their customers or employees and it can even incite violence..

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Empathy helps us to develop deep
levels of rapport and trust.

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by David F. Swink