Dealing with rage from one of your co workers or employees? Handling rage in the workplace will require you to let go of any impulsive instincts tha
Angry people react poorly when they feel criticized or teamed up against, but they react really well when they feel empathized with.
Empathy goes a long way in diffusing bombs because people feel positively towards those who understand them and as a result, they become more collaborative and engaged in the interaction.
Empathy also has a soothing effect and goes a long way in diffusing problematic, anger-based situations.