How Emotional Intelligence Can Help Resolve Conflicts and Build Tough, Kind Leaders – Knowledge@Wharton #2

The second segment of Knowledge@Wharton’s interview with Google’s Chade-Meng Tan, best-selling author of Search Inside Yourself, focuses on the role that emotional intelligence can play in helping managers resolve conflicts within high performance teams. It also shows how the Google SIY program, through compassion training, has helped managers become more successful and even more charismatic.