Hospitals employ email ‘empathy’ to help doctors and patients keep in touch 

A health care startup made a wild pitch to Cara Waller, CEO of the Newport Orthopedic Institute in Newport Beach. The company said it could get patients more engaged by “automating” physician empathy.


It “almost made me nauseous,” she said. How can you automate something as deeply personal as empathy?… 


“Automating empathy” is a new healthcare buzzword for helping doctors stay in touch with patients before and after medical procedures — cheaply and with minimal effort from already overextended physicians



By Barbara Feder Ostrov