Restorative Communication offers in-house training, conflict facilitation and consulting services to the Health industry. We believe there is no greater human need than to contribute to life, however, we acknowledge that the strategies used in that pursuit often lead to undesired outcomes.
Our work focuses on obtaining outcomes that serve the needs of all involved by giving those involved the necessary tools and facilitation. Once taught and experienced in this way individuals are able to apply the skills organically in their service and personal relationships.
We provided a structure that better facilitates the delivery of ‘Person-Centered Care’ in a sustainable, replicable way.
When conflict happens, and it is ubiquitous in human existence, people and organisations can sustain damage. Professional relationships can be damaged, moral and organisational reputation can plummet and litigation can follow. Typical interventions often make matters worse or shift them sideways only to manifest or mutate at a later date.
Restorative Communication can provide one-on-one coaching for managers and leaders finding themselves responsible for outcomes in conflict situations.
In situations where a customer/client or patient is aggrieved research has shown the nature of the relationship directly impacts the organisational outcomes, including monetary penalties. We can provide individuals in your organisation with the skills and support to build the necessary bridges, achieving better outcomes.
Would you like your staff to be better equipped to provide;
- MORE PERSONALISED CUSTOMER SERVICE, LEADING TO TRUE ‘PERSON-CENTERED CARE’
- MORE SUPPORT TO CLIENTS IN DISTRESS
- PEER SUPPORT
- CRISIS AND CONFLICT INTERVENTION
- TOOLS TO BETTER SERVE ‘DIFFICULT CLIENTS’
Restorative Communication comes to your facility and tailor training to your needs. We provide small group, face-to-face sessions of varying duration that often include scenario-based facilitation targeted at your needs.