Headquarters Counseling Center volunteers offer empathy to suicide hotline callers

It’s the short sentences from callers that crisis counselors at Headquarters Counseling Center remember most.

“I want to die.”

The counselors are trained to respond calmly
and empathetically, but it doesn’t
mean their heartbeat doesn’t
speed up.

“Even on crisis calls it can be really nerve-racking, but by the end of it, if you know everything turned out okay or you at least got them to be okay for that night, it’s a really great feeling,” said Zoe Morton, a recent graduate from […]

By Amelia Arvesen