At Fortune Brainstorm Tech, industry executives explored what “good design” actually means and how it impacts a product’s success.
“It’s always customer empathy, right?”
he asked the audience. “Design is really about empathy, not beauty. It’s not how it looks, it’s how it works and fits together. At the end of the day, if a customer has a good experience using your product, that’s the end criteria.”
How can you know if you are truly helping another as you listen. Dr. Seng addresses this as he discusses the groundlessness of sympathy.See it on Scoop.it, via Empathy and Compassion
Marc Brackett never liked school. “I was always bored,” he says, “and I never felt like any of my teachers really cared. I can’t think of anybody that made me feel inspired.”… At a time of contentious debate over …
E. I’m looking at How do we build a culture of empathy and compassion in the largest sence? It seems that looking at how do we have empathy and compassion for animals is a part of that. Do you have thoughts about How we can go about building a culture …
Do customers need more empathy? How do you know?The 29 Quality Assurance Mistakes to Avoid e-book and self-assessment includes the question “Do you include the customers’ rating of agents’ empathy to their situation as …
