Finding Words That Work In Business by Ike Lasater with Julie Stiles

We all face difficult conversations in the workplace: criticism from our boss, a conflict with a client, a co-worker we find irritating, a subordinate who submits incomplete work — all might entail a conversation we do not look forward to having. When we anticipate that an interaction might be complicated, there are steps we can take to engage with the other person in ways that are more likely to be satisfying.

Jim Manske’s insight:
I enjoyed this excerpt from Ike and Julies NVC in Business book! Click through to read the article at Puddledancer Press. What comes up for you reading it?