Facebook’s empathy team idea is a plainly cynical concoction

Facebook’s recent ‘emotional awakening’ likely to fall flat, writes Lucy Kellaway

The only proper role for empathy in business is in the office, and even then it is needed only in exceptional circumstances. When we are struck by illness, bereavement, divorce or are in periods of miscellaneous emotional upheaval, we may need empathy from our colleagues.

When I have occasionally pitched up at work ravaged by life, a small injection of empathy from a workmate makes me feel not only vastly better, but fonder of my employer. The times when I have received nothing of the sort, I have been left feeling even more miserable.