I write about empathy a lot on these pages because it can’t be emphasized enough as a critical skill in business—and one that’s missing from most business interactions (See “The Great Empathy Famine”). Today’s blog provides some specific tips for how to make empathy commonly practiced instead of commonly absent.
Empathy is the Life Blood of Influence
Empathetic listening is the key to being influential. It’s not enough to be smart and well-researched and just plain right, even (especially) when you have the evidence to prove it. You have to earn the right to be right.
by Andrea P. Howe