Usually when we say the word “empathy” there’s an underlying “woo-woo let’s talk feelings” undertone. Perhaps you think empathy is a waste of time; or maybe you think it’s important, but you don’t really understand how to apply the technique professionally.
Empathy is a tool you can use to understand what motivates your team; to spot blockers before they become a problem; and to get a “health check” on the projects you oversee. Sounds useful when you read it from that definition, doesn’t it.
by Emma Jane Hogbin Westby